FAQs
What types of products do you offer?
We offer a wide range of beauty products, including skincare, makeup, haircare, body care, and beauty tools. Our curated collection includes top brands and eco-friendly, cruelty-free options to suit all skin types and beauty needs.
How can I find the right product for my skin type?
We’re here to help! You can explore our product categories by skin type (oily, dry, combination, sensitive, etc.) or reach out to our beauty experts for personalized recommendations. Simply contact our customer service team via email or live chat, and we’ll guide you toward the best products for your skin.
Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times vary depending on your location. You can find detailed shipping information, including rates and estimated delivery times, at checkout.
What is your return policy?
If you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. You can return any unused and unopened items within 30 days of purchase for a full refund. Please visit our Returns & Exchanges page for more details on how to initiate a return.
Do you offer discounts or promotions?
Yes! We frequently offer discounts and special promotions. Sign up for our newsletter to stay updated on the latest deals, exclusive offers, and new product launches.
How can I contact customer service?
Our customer service team is here to help! You can reach us via email at [sthkbeautyy@gmail.com], or use our live chat feature during business hours for immediate assistance.
Shipping
Where do we ship to?
We offer shipping to worldwide. If your country is not listed during checkout, unfortunately, we do not currently ship to your location. However, we are always working to expand our shipping destinations, so stay tuned!
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method you select at checkout. Please [CLICK HERE].
How long does shipping take?
The estimated time for delivery to all international countries would be 4-10 business days after the order has been dispatched from our warehouse.
The estimated time for delivery to any Hong Kong and Macau address would be 1-2 business days.
Times listed above are estimates and to be used as a guide only and do not account for any delays with the carrier that may occur outside of our control.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this number to track your order's progress through our tracking page or directly on the courier’s website.
What happens if my package is delayed?
While we aim to deliver your order within the estimated timeframe, there may be rare occasions where shipping delays occur due to circumstances beyond our control (e.g., customs inspections, weather conditions, etc.). If your package is delayed, please reach out to us at [sthkbeautyy@gmail.com], and we will assist you in tracking down your order.
Will I be charged customs or import duties?
International orders may be subject to customs or import duties once they reach your country. Unfortunately, we have no control over these charges, and they must be paid by the recipient. We recommend checking your local customs policies for more information.
How can I contact customer service?
Our customer service team is here to help! You can reach us via email at [sthkbeautyy@gmail.com], or use our live chat feature during business hours for immediate assistance.
Payment
What payment methods do we accept?
We accept all major credit cards including Visa, MasterCard, American Express, Paypal, UnionPay, Discover, Bancontact, Bancontact, iDEAL, Shop Pay, Google Pay and Apple Pay.
Our system also supports AlipayHK, Alipay(RMB), GCash, 一觸即通卡 (Touch 'n Go), Kakao Pay, Boost, Rabbit LINE Pay, BPI, Akulaku PayLater, BillEase, Kredivo and TrueMoney Pay.
Payme/Bank Transfer & FPS please Whatsapp: https://wa.me/57439498
Is my payment information secure?
Absolutely! We prioritize your security and privacy. All transactions are processed through secure payment gateways, and we use encryption technologies to protect your personal and financial information.
Can I use multiple payment methods for a single order?
Unfortunately, we currently do not support multiple payment methods for a single order. Please use one payment method at checkout.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If you have any issues with your payment, please contact our customer service team.
Do you offer payment plans or financing options?
At this time, we do not offer payment plans or financing options. We recommend checking with your payment provider to see if they offer any financing solutions.
Can I change my payment method after placing an order?
Once an order is placed, we are unable to change the payment method. If you need to modify your order, please contact our customer service team as soon as possible.
Do you charge sales tax on my order?
Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.
If you have any other questions about payment, feel free to contact our customer service team!
Will I receive a receipt for my purchase?
Yes! After completing your order, you will receive a confirmation email with a detailed receipt. If you do not receive it, please check your spam folder or contact us.
Get in touch
Use this form to get in touch. We usually respond within 24 hours.